FAQs

 

What types of products do you offer?

Rati & Manmatha specializes in a curated selection of stylish and unique products, including vibrant floral printed scarves, trendy cotton crop tops, and live plants such as Brazilian lucky bamboo. Our offerings are designed to elevate your wardrobe and enhance your living space with a touch of nature.

How can I care for my live plants?

To ensure the longevity of your live plants, it is essential to provide them with appropriate light, water, and humidity conditions. Brazilian lucky bamboo, for instance, thrives in indirect sunlight and should be watered regularly, allowing the soil to dry slightly between waterings. It is advisable to research specific care instructions for each plant type to maintain their health.

What is your return policy?

We have a 30-day return policy for most items. To be eligible for a return, products must be unworn or unused, with tags attached, and in their original packaging. Please note that certain items, such as live plants, are non-returnable due to their perishable nature.

How do I initiate a return?

To initiate a return, please contact us at sapnapachare5@gmail.com. You will need to provide your order details, and if your return is accepted, we will send you a return shipping label along with instructions on how to send your package back.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it efficiently.

Do you offer international shipping?

Currently, we focus on domestic shipping. However, we are exploring options for international shipping in the future. Please check back for updates or contact us for specific inquiries.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.